Not ripping off the consumer

Those of you that know me may be aware that I’m not a TalkTalk fan. In fact far from it. But that doesn’t stop me highlighting when they do something bold and interesting.

TalkTalk are using ex-pickpockets to put money in the pockets of people. Have a look at the video:

Now this is bold…or brave. I’m not really sure that the impact will translate to new business though. That said, I’m writing about them and you are reading about them.

Here is the TalkTalk press release:

Ex-pickpockets putting money directly back into British pockets

A new initiative is turning pickpocketing on its head by using ex-pickpockets to put money into Briton’s pockets on the sly.

“Put-Pocketing” is the act of secretly putting money into someone’s pocket without them noticing, and is the challenge faced by a team of 20 specialist “put-pockets” in a current scheme being rolled out nationwide.

The initiative is led by phone and broadband provider, TalkTalk (http://www.talktalk.co.uk), who launched the activity to prove that companies can still give something back to Britons, with no strings attached. 

People who have been “Put-Pocketed” will find money – ranging from a £5 to a £20 note – in their pocket, attached to a small card with a short branded message about the good value of TalkTalk phone and broadband services.

Former pickpocket and now TalkTalk Head of Put-Pocketing, Chris Fitch, said: “It feels good to give something back for a change – and Britons certainly need it in the current economic climate. Every time I put money back in someone’s pocket I feel less guilty about the fact I spent many years taking it out. Put-Pocketing is just as much of a challenge, and requires all the same stealth and skills”.

Mark Schmid of TalkTalk said “With so many scams out there, Britons have become very sceptical of companies giving money away – so we have turned to Put-Pocketing to give something back. Whilst unconventional, we don’t think anyone is going to mind finding a crisp £20 in their pocket courtesy of the activity”.

The Put-Pocketing initiative has been piloted in London since July 1st, and will continue until the end of August before being rolled out nationwide to major UK cities. London locations being targeted include Leicester Square, Oxford Circus, Covent Garden, Westminster, Trafalgar Square and The South Bank, as well as the tube network. Signs proclaiming “Rejoice! Put pockets operating in this area” are being displayed across activity areas to help Britons distinguish between TalkTalk Put-Pocketing and real pick pockets.

Mr Schmid said: “The activity will avoid the City and Canary Wharf financial areas as we want to give the money to people who actually need it. The Put-Pockets have actually been briefed to avoid people that look like they are very well-off”.

To see the Put-Pockets in action on London’s streets, please visit http://www.talktalkblog.co.uk/2009/08/19/1250667120000.html or http://www.youtube.com/user/talktalkvids.

The Put-Pocketing teams were recruited specifically for the task and include ex-pickpockets who have to demonstrate their skill in a specially adapted interview which focuses on sleight of hand and in-field skill. Once in the team, Put-Pockets are briefed on who to target, and where. They are given a specific ID to show to public if caught in the act, and have plain-clothed minders who will intervene to calm and explain the situation if spotted.

What do you think of the campaign?

Buy your Levi jeans on credit

Levi Strauss & Co has decided to offer credit to people wanting to buy a pair of its famous blue jeans in India.

“Levi’s is an extremely aspirational life-style brand in India. A large portion of our consumers would love to access Levi’s more frequently than they currently do,” said Shumone Chatterjee, managing director of Levi Strauss India.

This sounds a bit shocking to me:

  • Is this the right thing for a fashion brand to do?
  • Given the problems debt has given the world in the last year, why would Levi want to land in the middle of this?
  • Surely it would make more sense for consumer retail brands to deliver the credit offer? I’m assuming here that the offer is being made direct from Levi outlets.

Read the full news article  on FT.com.

The Man Who Walked Around the World

My hat goes off to Robert Carlyle; he walks and talks for over five minutes in the new Diageo/Johnnie Walker advert, “The Man Who Walked Around the World“. It’s one of those continuous shot scenes that is over five minutes long. Mind you, there were around forty takes. 

Have a look at the advert, it really is an excellent example of a great story selling a product. Well done to the Bartle Bogle Hegarty team as well. 

And check out the timing of the props on the walk. Excellent.

Then my final plaudit to the camera man who managed, apparently, to not fall over.

Ryanair and naff polo shirts

We’ve been discussing in the office what people should wear at exhibitions when representing our company. One school of thought was polo shirts.

Being against this idea I was pleased to notice Michael O’ Leary, chief executive of the the Dublin-based airline Ryanair, providing me with supporting evidence.

Asda marketing is getting noticed

You know, I really don’t like shopping at Asda. But you never know, I could get converted. Recently I have been impressed with a number of their marketing activities:

  1. I’ve heard some really good things about the way Asda motivate and acknowledge their staff. It sounds like they are setting a standard in the supermarket sector.
  2. Asda seem to have managed to manipulate average basket prices to be frequently the lowest and sometimes half the price of Waitrose.
  3. And now Asda plans to launch its own social networking site, designed to increase customer interaction. A brave move perhaps? Some people are wondering whether the supermarket chain is opening itself up to potential criticism from any disgruntled shoppers that may be out there. But frankly, they are better off hearing the feedback and addressing it than ignoring it and letting customers migrate.

So well done Asda. From my point of view choice and quality are things I want to hear are progressing and then I’ll be back to have a look.

Incoming search terms:

  • asda marketing activities
  • marketing activities of asda

Get the right screwdriver

Tools of the trade and how to use them is the basis of the commercial training industry. And as ever, the examples of the need (things going wrong) are always good fun.

The gist of this was that, in a controlled in-store test, when a salesman was perceived as competent in his field, 66% of customers purchased, compared to only 20% when the salesman pretended he was unfamiliar with product.

Read the full article here and learn about Ian Moore’s experience in B&Q.

VW BlueMotion efficiency

VW advert 2009 150x150 VW BlueMotion efficiencyDon’t get me started on car salespeople! I now know where some of the excess staff went when the world of estate agency contracted.

But look at bit deeper at the commercial world of the motor industry and there are some excellent examples of high quality marketing. One of my favourite recent poster campaigns, in fact it is current, is the one for VW BlueMotion: crisp, clear, on message and very much on brand.

There are several posters in the advertising campaign that reveal lengthy copy describing the benefits and efficiency of the brand’s BlueMotion technology. The text has either been crossed through or highlighted to leave just a simple statement. Click on the image here to see an example.

I think this advert would have been good five years ago, but it seems especially relevant today in our age of tag clouds and similar things.

For reference:

Format: Press and poster
Agency: DDB London  
Advertiser: Volkswagen 
Project title: Volkswagen Efficiency
Brief: Communicate that Volkswagen offers a range of technologies that lead to improved fuel efficiency.
Copywriter: Hunter Somerville
Art director: Graeme Hall
Designer: Pete Mould, DDB
Media agency: MediaCom