Harry Gordon Selfridge said what?

The TV series Mr Selfridge is proving quite popular.

Here are some of the great quotes from the real Harry Gordon Selfridge:

  • People will sit up and take notice of you if you will sit up and take notice of what makes them sit up and take notice.
  • The boss drives his men; the leader coaches them.
  • The boss depends upon authority; the leader on good will.
  • The boss inspires fear; the leader inspires enthusiasm.
  • The boss says ‘I’; the leader, ‘we.’
  • The boss fixes the blame for the breakdown; the leader fixes the breakdown.
  • The boss knows how it is done; the leader shows how.
  • The boss says ‘Go’; the leader says ‘Let’s go!’
  • The customer is always right.

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