John Lewis managing director Andy Street

This video of Andy Street, Managing Director of John Lewis, is an excellent example of a business leader communicating clearly and with purpose. He comes over as in control, believable and trustworthy – three attributes missing from many MDs or CEOs. Watch and enjoy as he summarises the JLP Christmas sales performance and the dangers of Black Friday.

The text version of this story can be found at www.bbc.co.uk/news/30679293

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