To get a company to fix a problem of their creation I had to demand the name and address of their CEO and resort to complaining Tweets to get a solution.
This was my experience last week when I had a ten-day running battle to get a DNS address changed for a website.
A combination of 1st line support people on the end of bad VOIP connections and a queue of people that refused to read the notes all added to the battle.
It’s now made me think of moving to a new service provider. It would be a bit of a pain with all the domains, email addresses and databases…but it is tempting. Perhaps I’ll just start a parallel account somewhere else and gently move.
Anyone got any good idea for a web hosting business?