Author: Kevin Harrington

The Next giveaway sale (but you have to ask questions)

Next announce better than expected results. Based on my experience, I wonder how, but they do make me smile. I was given a jumper, from Next, as a Christmas present. Yesterday I went into Next in Reading to change it

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Give up!

If your newsletter is just about your new website it’s probably time to give up. It was definitely time for me to unsubscribe from their mailing list.

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Be your biggest competitor to survive

How does a company fail? To borrow a phrase from Hemingway, two ways: “gradually and then suddenly,” says Kellogg. I met some people today who seemed to be making relatively simple projects very complicated. In fact, everything seemed to be moving

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Top blog posts of 2017

Over the last year, these are the most viewed posts on my blog: Dinner in the 70s What are the average earnings in the UK Different approaches to pricing One Sheet TV advert Superdry UK success story Wii on your television

Is Black Friday good for UK retailers?

We seem all too happy to follow US fads; Halloween and “have a nice day” continue to grate on me. One of our latest adoptions is Black Friday. I set out to look at the impact on retail profits and

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Annoying verbal platitudes

The umpteenth person this year just said, “Enjoy,” as they delivered my order to me. Is that a request or an instruction? Whatever it was, was she thinking about what she was saying? I doubt it. I suspect it was

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You can complain when it suits us

Help me, please. I’m trying to decide if this is ethical or fair trading. I would love your opinion. Read on… I was looking at a UK based holiday company online. They are conveniently available 7 days a week including

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