Tag Archives: generation Y

The first time we have had 4 generations in the work force

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I’ve been researching an idea that will involve Generation Y. There is a lot of similar and rather dull stuff on the subject available at the end of a Google search. Yes, we know about the praise, appraisal and loyalty points.

I tripped across a very good piece of video from Jason Dorsey on YouTube. It’s only about 10 minutes long and it is thought provoking: Baby Boomers vs Generation X and Generation Y.

Today, for the first time in history, there are four generations in the global professional and managerial workforce:

  • The Traditionalists, born between 1925 and 1942. Most, but by no means all of these, have retired or entered semi-retirement.
  • The Baby Boomers, born between 1943 and 1960. The oldest of these have begun retiring from employment.
  • Generation X, born between 1961 and 1976. Many of these are already established in management positions.
  • Generation Y, born between 1977 and 1995. These form the latest cohort to enter the global workforce.

Pacman has wasted over 5 million work hours

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We are all prone to distractions at work, be it surfing the internet for the latest holiday deals, checking Facebook, updating personal blogs or reading the gossip columns.

However, are these distractions taking over our working lives? According to the media watchdog Ofcom we spend a worrying 25% of our day on the internet or using social networking sites.

>>> read the rest of this article at Fresh Business Thinking

Generation Y and the call centre industry

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The call centre industry employs over a million people in the UK, and many of these are of the Generation Y era, i.e. aged between 18 and 30. But what does this mean for call centre employers? No one can deny that Generation Y’s are the driving force behind the call centre industry, yet this generation, whilst very valuable to call centres, is by far the most difficult to engage with, manage and retain.

>>> read the rest of this at Call Centre Focus

>>> download the white paper titled “Keeping Generation Y employees engaged”