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	<title>Kevin Harrington // marketing // blog &#187; service</title>
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		<title>George Wimpey house sales slow</title>
		<link>http://www.kevinharrington.com/2008/03/george-wimpey-house-sales-slow/</link>
		<comments>http://www.kevinharrington.com/2008/03/george-wimpey-house-sales-slow/#comments</comments>
		<pubDate>Sun, 09 Mar 2008 22:56:22 +0000</pubDate>
		<dc:creator>Kevin Harrington</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[George Wimpey]]></category>
		<category><![CDATA[house sales]]></category>
		<category><![CDATA[sales]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.kevinharrington.com/?p=231</guid>
		<description><![CDATA[Yes, it is true, George Wimpey house sales could be a lot quicker if they sent details to potential customers.
I&#8217;ve been trying to get some simple details from George Wimpey since January and it is now 9 March. I&#8217;ve sent more than 4 emails as well.
More details on this story will be here soon.
And here, [...]]]></description>
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		<title>How much should you pay for a sandwich?</title>
		<link>http://www.kevinharrington.com/2008/01/how-much-should-you-pay-for-a-sandwich/</link>
		<comments>http://www.kevinharrington.com/2008/01/how-much-should-you-pay-for-a-sandwich/#comments</comments>
		<pubDate>Thu, 17 Jan 2008 22:37:57 +0000</pubDate>
		<dc:creator>Kevin Harrington</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[Boeing 777]]></category>
		<category><![CDATA[BP]]></category>
		<category><![CDATA[British Airways]]></category>
		<category><![CDATA[crash]]></category>
		<category><![CDATA[Heathrow]]></category>
		<category><![CDATA[Iberia]]></category>
		<category><![CDATA[impressions]]></category>
		<category><![CDATA[Market Leader]]></category>
		<category><![CDATA[Marketing Society]]></category>
		<category><![CDATA[sandwiches]]></category>
		<category><![CDATA[security]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.kevinharrington.com/?p=221</guid>
		<description><![CDATA[Tuesday: up at 04.00 to leave the house at 04.30 to catch a flight from Heathrow.
I needed to fill up with petrol on the way to the airport. So I stopped at the 24 hour BP petrol station near my house. I needed to wait for the attendant to wake up to allow me to [...]]]></description>
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		<title>Great service and net promoter score</title>
		<link>http://www.kevinharrington.com/2007/12/great-service-and-net-promoter-score/</link>
		<comments>http://www.kevinharrington.com/2007/12/great-service-and-net-promoter-score/#comments</comments>
		<pubDate>Mon, 24 Dec 2007 22:21:56 +0000</pubDate>
		<dc:creator>Kevin Harrington</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[advertising]]></category>
		<category><![CDATA[Christmas]]></category>
		<category><![CDATA[Dawsons]]></category>
		<category><![CDATA[Net Promoter Score]]></category>
		<category><![CDATA[Reading]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.kevinharrington.com/?p=203</guid>
		<description><![CDATA[Good service leaves a positive and lasting impression. Unfortunately we all too often end up telling friends and colleagues of the poor service we have received.
My shopping experiences this Christmas have been really quite good: service levels have been good; stock availability better than expected; till queues well managed.
My star retail sales person in the [...]]]></description>
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		<title>Directory enquiries &#8211; the good and the bad</title>
		<link>http://www.kevinharrington.com/2007/10/directory-enquiries-the-good-and-the-bad/</link>
		<comments>http://www.kevinharrington.com/2007/10/directory-enquiries-the-good-and-the-bad/#comments</comments>
		<pubDate>Sun, 28 Oct 2007 21:57:28 +0000</pubDate>
		<dc:creator>Kevin Harrington</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[118 118]]></category>
		<category><![CDATA[118 247]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[directory enquiries]]></category>
		<category><![CDATA[keys]]></category>
		<category><![CDATA[motor manufacturers]]></category>
		<category><![CDATA[Saab]]></category>
		<category><![CDATA[service]]></category>

		<guid isPermaLink="false">http://www.kevinharrington.com/?p=189</guid>
		<description><![CDATA[When you can&#8217;t get in your car you need help. Well I did anyway. And the number for Saab Assistance was locked in the car. Directory enquiries seemed to be the answer.
Whoops, well it would have been if I hadn&#8217;t phoned 118 118. Congratulations to them on their marketing and choice of number; it is [...]]]></description>
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		<title>Longbridge merger that put it on the road to ruin</title>
		<link>http://www.kevinharrington.com/2007/06/longbridge-merger-that-put-it-on-the-road-to-ruin/</link>
		<comments>http://www.kevinharrington.com/2007/06/longbridge-merger-that-put-it-on-the-road-to-ruin/#comments</comments>
		<pubDate>Wed, 06 Jun 2007 11:02:08 +0000</pubDate>
		<dc:creator>Kevin Harrington</dc:creator>
				<category><![CDATA[Marketing]]></category>
		<category><![CDATA[branding]]></category>
		<category><![CDATA[history]]></category>
		<category><![CDATA[information]]></category>
		<category><![CDATA[motor manufacturers]]></category>
		<category><![CDATA[service]]></category>
		<category><![CDATA[UK]]></category>

		<guid isPermaLink="false">http://www.kevinharrington.com/?p=119</guid>
		<description><![CDATA[In the last century some of the UK&#8217;s best brands have been motor cars and motor manufacturers. The history and demise of one of the best (and worst) players is dealt with very well in this feature: Longbridge merger that put it on the road to ruin-Business-Columnists-TimesOnline
Today the UK&#8217;s biggest strength is in the information [...]]]></description>
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