Tag: trust

Relationships and treating customers as partners

Are you focused on flogging stuff or building relationships? The difference is substantial but often misunderstood.  Doug Levy has written an interesting article titled 5 principles of breakthrough success in the “Relationship Era”. Levy talks about the history and evolution

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How near is Facebook Bank plc?

New competitors for established businesses can come from surprising places. If all a bank does is monitor competition from other banks they could be in for a surprise or two. Here are a couple of lines from CNN: “It’s become

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