38% of “major UK companies” don’t bother to respond to emails

New Media Age, 31 May 2007, tells us that, “British companies are losing money because they ignore emails from their customers.

Egain’s State of Customer Service study found that 38% of ‘major UK companies’ don’t bother to respond to emails despite the fact that their numbers are increasing.”

Retailers had the best track record, responding to 70% of emails, but telecoms had the worst – 58% of emails were simply ignored.

Well, no suprises there then!

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I am a partner at Succession Plus. We are specialists in providing proactive, focused and strategic advice for SME owners to help them manage strategic Business Succession and Exit Planning.I am enjoying a career that has embraced product and service businesses at all stages of their journey. I have worked in technology, telecoms, consumer electronics, payments, media, and publishing.

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