“Designing a presentation without an audience in mind is like writing a love letter and addressing it ‘to whom it may concern.’” – Ken Haemer That’s where I’m going wrong, I need to address my letters. Thanks, Ken.

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I’m writing a speech for #Toastmasters entitled, “I knew you were resigning.” The bones of it is the things people do that make it an absolute giveaway that they are about to resign. It’s a bit like body language really; …

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Excessively noisy or strident. What a great line. Apparently over 100 people complained about TV channels that have advert volumes higher than the programmes. In reality it annoys thousands of people…but just 100 or so complained. My solution was/is simple: …

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