Tag: accountability
The Empty Promise of Customer Service: When Big Brands Fail to Deliver
It was a typical morning in our household. My wife Clair and I were sipping our coffee, discussing the day ahead when she asked, “Has Microsoft called you yet?” “No,” I replied, a hint of frustration creeping into my voice. I’d requested a call on their support system twice in the last 24 hours, and…
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A General Election for a CEO?
The concept of electing CEOs and board members by employees is a radical departure from traditional corporate governance structures. This post explores the potential implications of such a system on businesses, weighing the pros and cons with a touch of humour to keep things engaging. Introduction Imagine a world where the CEO of your company…
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Be Accountable
Accountability clubs, that’s a new one for me. Have you heard of the concept before? For the unacquainted, accountability clubs are primarily where you can use the help (some call it pressure) of a peer group of like-minded individuals to hold you to account and provide focus for taking some agreed steps forward within a…
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