Leon Stolarski Wines is my new favourite wine merchant. Great wines, friendly small business and fabulous service. My first order was: Domaine de Montesquiou Terre de France 2014 Vin de France (Code: MONT/TERRE/14) Domaine Treloar Three Peaks 2017 Côtes du …
Perhaps you’ve heard of people that are called mood Hoovers? Dealing with them just saps your energy. Ages ago someone said to me, “Just don’t deal with them.” There was a BBC Radio 4 programme on yesterday where a guest …
I’ve long been a doubter over Net Promoter Score (NPS); it has always seemed a bit blunt and fails to pick out the issues for me. Confirmation bias is a thing I am wary of, but this article sets out …
It was recently announced that there would be a government review of rail fare structures and ticketing. I’m sure many of us would agree this is needed. I’m on a return journey from Reading to Leeds. Using a ticket splitting …
By not really changing the price of coffee the University of Winchester campus has used 34,000 less the disposable cups in the first year. How? By removing rewards and introducing penalties. See the video here from BBC News. This all …
Is the pricing on this advert misleading? The headline price of £5.99 is shouted loud and clear. In reality, the minimum transaction cost is £13.38. £5.99 gets you a box of 32 disposable contact lenses. But you cannot buy one …
Years ago, I said, “Nothing sells like a sell-out.” This was an observation that demand for stock items was always lower than for out of stock products. There is some compelling logic behind this; if all vendors are out of stock, …