Tag: customer experience
What can we get you?
Hey, Marks & Spencer, what can you get me? Personal service would be nice. The Basingstoke M&S no has self-service screens. My observation was that about 1 in 3 customers were having problems with it. A lady asked me for help has no staff were immediately to hand. She wanted toast. The system has no…
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Contactless payments to increase retailer revenues
McDonald’s will be introducing contactless payment technology throughout all their restaurants this month. I can see why they would do this; as customer adoption increases the average till time will decrease and there will be less cash to deal with. The interesting thing is that McDonald’s expect this to increase revenue: Mark Fabes, UK IT…
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