Tag: customer experience
Why B2B Marketing Needs Some B2C Swagger (And How to Get It)
B2B marketing can learn from B2C tactics to create emotional connections while maintaining business credibility. Discover practical strategies for success.
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Word of Mouth Marketing: Ancient Roots, Modern Reach
Word of mouth is frequently hailed as if it were some sort of newly created marketing concept. In reality, it is one of the oldest marketing and communication approaches. Town criers and wandering minstrels would share news and stories in medieval times, from around the 11th to 15th centuries[1][2]. Word of Mouth is not a…
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Do People Buy, or Are They Sold To? Rethinking the Role of Sales and Marketing
The Age-Old Question: Do We Buy, or Are We Sold To? If you’ve ever found yourself in a shop, on a website, or even just scrolling social media, you’ve probably wondered: am I making this purchase because I truly want to, or because someone, somewhere, has nudged me into it? It’s a question that’s as…
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Is B2B Marketing Going Digital as Quickly as B2C?
In recent years, we’ve seen a significant shift in the marketing landscape. As a marketer, I’ve witnessed firsthand the rapid digitalisation of B2C marketing. But what about B2B? Is it keeping pace with its consumer-focused counterpart? Let’s explore this intriguing question and uncover the trends shaping B2B marketing in 2024. The Digital Revolution in B2B…
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Hyper-Personalisation: How to Make Your Marketing Truly Unique
As a marketer, I’ve seen numerous trends come and go. But there’s one that’s not just sticking around – it’s revolutionising how we connect with our customers. I’m talking about hyper-personalisation, and it’s changing the game in ways we never thought possible. What is Hyper-Personalisation? Hyper-personalisation goes beyond simply addressing your customer by name in…
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Complex Promotions – Pepsi Points
A notable example of a marketing campaign that failed due to its complexity is the “Pepsi Points” campaign launched by Pepsi in the mid-1990s. 1. Introduction: The Pepsi Points Campaign Pepsi, known for its innovative marketing strategies, launched the Pepsi Points campaign in 1996. The idea was simple in theory but complex in execution: customers…
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