Tag: service
First Choice to become 100% all inclusive
It is often said that the way to carve a position in a market is to do things differently from your competitors. This means that in a bundled market you unbundle and conversely in an unbundled market you bundle. The advantages are that direct comparisons on price and service are made difficult and your brand never appears to be…
Written by
George Wimpey house sales slow
Yes, it is true, George Wimpey house sales could be a lot quicker if they sent details to potential customers. I’ve been trying to get some simple details from George Wimpey since January and it is now 9 March. I’ve sent more than 4 emails as well. More details on this story will be here…
Written by
How Much Should You Pay for a Sandwich?
Tuesday: up at 04.00 to leave the house at 04.30 to catch a flight from Heathrow. I needed to fill up with petrol on the way to the airport. So I stopped at the 24 hour BP petrol station near my house. I needed to wait for the attendant to wake up to allow me…
Written by
Great service and net promoter score
Good service leaves a positive and lasting impression. Unfortunately we all too often end up telling friends and colleagues of the poor service we have received. My shopping experiences this Christmas have been really quite good: service levels have been good; stock availability better than expected; till queues well managed. My star retail sales person…
Written by
Directory Enquiries: The Good and The Bad
When you can’t get in your car you need help. Well I did anyway. And the number for Saab Assistance was locked in the car. Directory enquiries seemed to be the answer. Whoops, well it would have been if I hadn’t decided to use the directory enquiries service 118 118. Congratulations to them on their…
Written by
