TalkTalk tops broadband and phone complaints list … again

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TalkTalk was the most complained about telephone and broadband provider in the first six months of 2011, according to telecoms regulator Ofcom.

via TalkTalk tops broadband and phone complaints list … again | Money | guardian.co.uk

When there is a fault in the wireless router supplied by TalkTalk getting a satisfactory solution seems close to impossible.

After 45 minutes on the phone the technical guy concluded the router was at fault and a new one would be supplied. Transferred, again, to make this happen and the option offered was to extend the contract to get a free router replacement.

TalkTalk: the fault, and now complaint, is not your sales opportunity. You are in danger of making NTL look competent.

We do not want to extend a contract when the sales USP offered is crap service and products that don’t work.

Kevin Harrington Partner

Kevin Harrington is a Partner at Exit Factor UK, helping SME owners increase business value & build a rewarding, well-planned exit. Former CMO at BBC Worldwide.

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