Tag: communication
38% of “major UK companies” don’t bother to respond to emails
New Media Age, 31 May 2007, tells us that, “British companies are losing money because they ignore emails from their customers. Egain’s State of Customer Service study found that 38% of ‘major UK companies’ don’t bother to respond to emails despite the fact that their numbers are increasing.” Retailers had the best track record, responding…
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Mobile phones are the new garden fence, the new village green
This is a very interesting report http://www.yougov.com/archives/pdf/CPW060101004_1.pdf Titled “The Mobile Life Report 2006 – How mobile phones change the way we live” this document is packed with quantative and qualitative data about mobile phones. Think I’m a ‘smart connected’. What are you?
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