Kevin Harrington

38% of “major UK companies” don’t bother to respond to emails

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Kevin Harrington

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New Media Age, 31 May 2007, tells us that, “British companies are losing money because they ignore emails from their customers.

Egain’s State of Customer Service study found that 38% of ‘major UK companies’ don’t bother to respond to emails despite the fact that their numbers are increasing.”

Retailers had the best track record, responding to 70% of emails, but telecoms had the worst – 58% of emails were simply ignored.

Well, no suprises there then!

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Kevin Harrington Partner
Kevin Harrington is a Partner at Exit Factor UK, helping SME owners increase business value & build a rewarding, well-planned exit. Former CMO at BBC Worldwide.
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