Tag: retailer

  • Is Black Friday Good for UK Retailers?

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    We seem all too happy to follow US fads; Halloween and “have a nice day” continue to grate on me. One of our latest adoptions is Black Friday. I set out to look at the impact on retail profits and the issues I found shouted out cautionary notes to all retailers. My starting point was…

    Black Friday - retail madness
  • Pricing survey nonsense

    I  was waiting in a line to pay for some petrol at my local BP garage. The delay was caused by the usual number of people buying sausage rolls, milk, cat food and occasionally petrol. The phone rang and a member of the staff answered the phone. The caller, presumably a competitor or their agent,…

  • The role of a retailer

    In a scene on Open All Hours Arkwright (Ronnie Barker) says to Granville (David Jason), “They decide what they come in here for and we decide what they walk out with.” It may be a sitcom, but this is a good summary of what differentiates a progressive retailer from one that is going nowhere. Of course…