Kevin Harrington

Tempted to Move My Web Hosting

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Kevin Harrington

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To get a company to fix a problem of their creation I had to demand the name and address of their CEO and resort to complaining Tweets to get a solution.

This was my experience last week when I had a ten-day running battle to get a DNS address changed for a website.

A combination of 1st line support people on the end of bad VOIP connections and a queue of people that refused to read the notes all added to the battle.

It’s now made me think of moving to a new service provider. It would be a bit of a pain with all the domains, email addresses and databases…but it is tempting. Perhaps I’ll just start a parallel account somewhere else and gently move.

Anyone got any good ideas for an alternative web hosting company?

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Kevin Harrington Partner
Kevin Harrington is a Partner at Exit Factor UK, helping SME owners increase business value & build a rewarding, well-planned exit. Former CMO at BBC Worldwide.
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Comments

2 responses to “Tempted to Move My Web Hosting”

  1. Tim Ratcliffe

    Hi Kevin,

    I represent UKFast and we are a business critical, managed hosting provider, who’s company ethos is based around customer service and support.

    Sorry to hear about the bad experience you are currently receiving from your hosting provider. If you would like to discuss how we can help, and you are indeed reviewing your current solution, feel free to ping me an email and we can schedule a chat.

    Kind Regards

    Tim Ratcliffe

  2. Kevin Harrington

    Thank you, Tim. It’s one of those silly situations where I know I should move but shifting numerous databases, approx 60 domains, all the associated email addresses, approx 20 WordPress websites fills me with dread.

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