There is no point asking for feedback…
There is no point in asking for feedback if you don’t do it consistently.
I use 1&1 for hosting and domains. Every time I ask for help/support I receive an email asking for feedback.
But, last week I had a problem and it took multiple contacts with them (chat, phone, email) to get it fixed 24 hours later (it was a problem at their end). I was less than happy. Subsequently, no feedback request has been received.
Surely, this invalidates all their feedback analysis if they don’t ask the opinion of dissatisfied customers as well?
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- kevin harrington december 14 2019 irvine