There is no point asking for feedback…

There is no point asking for feedback…

There is no point in asking for feedback if you don’t do it consistently.

I use 1&1 for hosting and domains. Every time I ask for help/support I receive an email asking for feedback.

But, last week I had a problem and it took multiple contacts with them (chat, phone, email) to get it fixed 24 hours later (it was a problem at their end). I was less than happy. Subsequently, no feedback request has been received.

Surely, this invalidates all their feedback analysis if they don’t ask the opinion of dissatisfied customers as well?

I am a partner at Succession Plus. We are specialists in providing proactive, focused and strategic advice for SME owners to help them manage strategic Business Succession and Exit Planning.I am enjoying a career that has embraced product and service businesses at all stages of their journey. I have worked in technology, telecoms, consumer electronics, payments, media, and publishing.

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