Kevin Harrington

O2 UX is Rubbish

ISS Mediclean

Written by

Kevin Harrington

in categories

,

Every month I get billed by O2. When I pay, via their app, the confirmation of payment says I’ve paid ISS Mediclean.

The first time this happened I spent quite some time on the phone to the Amex fraud department. It turns out that ISS Mediclean is genuinely a part of O2.

What a dreadful user experience (UX). It tends to confirm my suspicion that O2 doesn’t really care much about their customers. So that’s okay in the world of mobile service provision where mediocrity appears to be the ambition.

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Kevin Harrington Partner
Kevin Harrington is a Partner at Exit Factor UK, helping SME owners increase business value & build a rewarding, well-planned exit. Former CMO at BBC Worldwide.
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