Not ripping off the consumer

Those of you that know me may be aware that I’m not a TalkTalk fan. In fact far from it. But that doesn’t stop me highlighting when they do something bold and interesting.

TalkTalk is using ex-pickpockets to put money in the pockets of people. Have a look at the video:

Now this is bold…or brave. I’m not really sure that the impact will translate to new business though. That said, I’m writing about them and you are reading about them.

Here is the TalkTalk press release:

Ex-pickpockets putting money directly back into British pockets

A new initiative is turning pickpocketing on its head by using ex-pickpockets to put money into Briton’s pockets on the sly.“Put-Pocketing” is the act of secretly putting money into someone’s pocket without them noticing, and is the challenge faced by a team of 20 specialist “put-pockets” in a current scheme being rolled out nationwide.

The initiative is led by phone and broadband provider, TalkTalk (http://www.talktalk.co.uk), who launched the activity to prove that companies can still give something back to Britons, with no strings attached. 

People who have been “Put-Pocketed” will find money – ranging from a £5 to a £20 note – in their pocket, attached to a small card with a short branded message about the good value of TalkTalk phone and broadband services.

Former pickpocket and now TalkTalk Head of Put-Pocketing, Chris Fitch, said: “It feels good to give something back for a change – and Britons certainly need it in the current economic climate. Every time I put money back in someone’s pocket I feel less guilty about the fact I spent many years taking it out. Put-Pocketing is just as much of a challenge, and requires all the same stealth and skills”.

Mark Schmid of TalkTalk said “With so many scams out there, Britons have become very sceptical of companies giving money away – so we have turned to Put-Pocketing to give something back. Whilst unconventional, we don’t think anyone is going to mind finding a crisp £20 in their pocket courtesy of the activity”.

The Put-Pocketing initiative has been piloted in London since July 1st, and will continue until the end of August before being rolled out nationwide to major UK cities. London locations being targeted include Leicester Square, Oxford Circus, Covent Garden, Westminster, Trafalgar Square and The South Bank, as well as the tube network. Signs proclaiming “Rejoice! Put pockets operating in this area” are being displayed across activity areas to help Britons distinguish between TalkTalk Put-Pocketing and real pickpockets.

Mr Schmid said: “The activity will avoid the City and Canary Wharf financial areas as we want to give the money to people who actually need it. The Put-Pockets have actually been briefed to avoid people that look like they are very well-off”.

The Put-Pocketing teams were recruited specifically for the task and include ex-pickpockets who have to demonstrate their skill in a specially adapted interview which focuses on sleight of hand and in-field skill. Once in the team, Put-Pockets are briefed on who to target, and where. They are given a specific ID to show to the public if they are caught in the act, and have plain-clothed minders who will intervene to calm and explain the situation if spotted.

Source: Talk Talk press release

What do you think of the campaign?

author avatar
Kevin Harrington
I’m a UK-based B2B marketing consultant, specialising in strategic advice for SME business owners. I bring extensive hands-on expertise to every client engagement. Senior leadership roles across technology, media, payments, and publishing have shaped my practical approach. Highlights include serving as Chief Marketing Officer at The Panoply plc (now TPXimpact), Chief Commercial Officer at Tungsten Network, and Global Marketing Director at BBC Worldwide. Over the years, I’ve guided numerous SMEs through transformation and value creation. Helping businesses evolve and thrive is a genuine passion. Practical marketing insights and succession planning strategies are at the heart of what I do, as I believe growing a business’s asset value should be a rewarding and positive journey for every entrepreneur.

Comments

2 responses to “Not ripping off the consumer”

  1. Ruth

    I’d like it if they left some cash in my pocket! Although I reckon I’m too hardened to the possibility of people pickpocketing me to be able to slip me any money secretly…

  2. Jeff Hopeck

    Kevin! I never knew there was another Kevin Harrington other than the Shark Tank on ABC on Sunday Night….. I’m glad I came across your blog here, it’s really cool stuff. I’ve heard of PICK pocketing, but haven’t been familiarized with PUT pocketing! This is funny stuff…..any way you can get them to come here and put money in MY pocket?!

    I’m gonna try to find you on Twitter as well.

    In case you don’t know the other Kevin Harrington, I wrote this article about him- he is a huge splash here in the states lately, and everyone is trying to get an infomercial deal with him since he aired on shark tank: http://www.ehow.com/how_5284458_infomercial-kevin-harrington.html

    Cheers! Again, so glad I found your site!!

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