Kevin Harrington

Well done The Conran Shop

Written by

Kevin Harrington

in categories

,

The Conran Shop - carrier bagEleven years ago, in 2000, we bought loads of plates and crockery from The Conran Shop. As is the way of these things a number of these plates broke over the years.

Imagine my suprise and delight when:

a) The Conran Shop still range exactly the same items.
b) They had them in stock.
c) There was no queue and the service was excellent.
d) They accepted 11 year old gift vouchers to buy them the replacements.

The experience could have only been bettered if they had carried my purchases to the car. Perhaps I should have asked.

author avatar
Kevin Harrington
I’m a UK-based B2B marketing consultant, specialising in strategic advice for SME business owners. I bring extensive hands-on expertise to every client engagement. Senior leadership roles across technology, media, payments, and publishing have shaped my practical approach. Highlights include serving as Chief Marketing Officer at The Panoply plc (now TPXimpact), Chief Commercial Officer at Tungsten Network, and Global Marketing Director at BBC Worldwide. Over the years, I’ve guided numerous SMEs through transformation and value creation. Helping businesses evolve and thrive is a genuine passion. Practical marketing insights and succession planning strategies are at the heart of what I do, as I believe growing a business’s asset value should be a rewarding and positive journey for every entrepreneur.
See Full Bio

Related posts:

  1. Marketing in 2000: Hits, Misses, and Ahead of Their Time Looking back to the year 2000, it’s fascinating to see how the marketing landscape has evolved. Some strategies and trends…
  2. Nothing Sells Like a Sell-Out Years ago, I said, “Nothing sells like a sell-out.” This was an observation that demand for stock items was always…
  3. The Power of B2B Brand Collaborations: Marketing Lessons But here’s the question that interests me: why aren’t we seeing this same collaborative energy in B2B marketing, particularly in…
  4. The Magic of £x.99 Pricing: A Deep Dive into Its Origins, Benefits, and Drawbacks It’s a fascinating topic: the £x.99 phenomenon. This pricing strategy has been a staple in the retail industry for decades,…

Comments

Leave a Reply

Your email address will not be published. Required fields are marked *

More posts