Help me, please. I’m trying to decide if this is ethical or fair trading. I would love your opinion. Read on… I was looking at a UK based holiday company online. They are conveniently available 7 days a week including …

You Can Complain When It Suits Us Read more »

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I texted the number at the end of the TV advert for a catalogue. I got an immediate text back thanking me for my interest and saying they would contact me soon for address details. Five days later and I’ve …

CPC advertising let down by service Read more »

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I thought car customers were hard to get hold of these days. You wouldn’t believe it at Motorworld Volvo in Oxford. I asked to talk to someone about leasing a Volvo and I was told to phone some number in …

Variable Volvo service Read more »

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I think a measure of good consumer products packaging is when I automatically pick up something and get exactly what I expected. Time and time again, generally when I am out enjoying a bacon buttie, I pick up the Heinz …

No, that’s the vinegar Read more »

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Even the local cinema is computer dependent now. I couldn’t book online and apparently no one could. This was the big box office sales Sunday for the latest Indiana Jones movie. That wasn’t the film I was off to see …

Apologies for the inconvenience… Read more »

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We’re all bored with the Terminal 5 stories now. Perhaps we raised an eyebrow when we learned that the case and luggage losses were so bad that some insurers are withdrawing cover for travellers using T5. I thought they cannot …

BA – The World’s Favourite Joke Read more »

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