Tag: customer service

Help me, please. I’m trying to decide if this is ethical or fair trading. I would love your opinion. Read on… I was looking at a UK based holiday company online. They are conveniently available 7 days a week including …

You can complain when it suits us Read More »

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The recession has left employers scrambling to cut business costs, yet many are still pushing for higher productivity from their employees. During such turbulent times, companies can often lose their focus on employee motivation. However, if employers simply push their …

Reward after the recession Read More »

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I texted the number at the end of the TV advert for a catalogue. I got an immediate text back thanking me for my interest and saying they would contact me soon for address details. Five days later and I’ve …

CPC advertising let down by service Read More »

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I thought car customers were hard to get hold of these days. You wouldn’t believe it at Motorworld Volvo in Oxford. I asked to talk to someone about leasing a Volvo and I was told to phone some number in …

Variable Volvo service Read More »

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I think a measure of good consumer products packaging is when I automatically pick up something and get exactly what I expected. Time and time again, generally when I am out enjoying a bacon buttie, I pick up the Heinz …

No, that’s the vinegar Read More »

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Even the local cinema is computer dependent now. I couldn’t book online and apparently no one could. This was the big box office sales Sunday for the latest Indiana Jones movie. That wasn’t the film I was off to see …

Apologies for the inconvenience… Read More »

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So, we’re all bored with the Terminal 5 stories now. Perhaps we raised an eyebrow when we learned that the case and luggage losses were so bad that some insurers are withdrawing cover for travellers using T5. I thought they …

BA – the world’s favourite joke Read More »

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