Tag: customer service
Build Client Trust Through a Strong Account Management Team
Build trust and reliability through a strong account management team that ensures clients always have someone available who knows and supports them.
Written by
Overtrading: The Hidden Pitfall of Business Growth
I’ve seen my fair share of companies soar to great heights, only to come crashing down due to unforeseen challenges. One of the most insidious threats to growing businesses is a phenomenon known as overtrading. In this post, I’ll explore two distinct types of overtrading, share a personal experience highlighting the less-discussed form, and offer…
Written by
The Empty Promise of Customer Service: When Big Brands Fail to Deliver
It was a typical morning in our household. My wife Clair and I were sipping our coffee, discussing the day ahead when she asked, “Has Microsoft called you yet?” “No,” I replied, a hint of frustration creeping into my voice. I’d requested a call on their support system twice in the last 24 hours, and…
Written by
You Can Complain When It Suits Us
Help me, please. I’m trying to decide if this is ethical or fair trading. I would love your opinion. Read on… I was looking at a UK based holiday company online. They are conveniently available 7 days a week including bank holidays. In fact, they are even open for our calls until 20.00 on weekdays.…
Written by
CPC advertising let down by service
I texted the number at the end of the TV advert for a catalogue. I got an immediate text back thanking me for my interest and saying they would contact me soon for address details. Five days later and I’ve still heard nothing. I wonder how CPC Farnell measure the return on investment from their…
Written by
Variable Volvo service
I thought car customers were hard to get hold of these days. You wouldn’t believe it at Motorworld Volvo in Oxford. I asked to talk to someone about leasing a Volvo and I was told to phone some number in Chipping Norton. Now, as I had bothered to walk through the door and there was…
Written by
