TM Lewin get it right

I’ve recently become a bit of a fan of TM Lewin. This all started when I went to their store at Cheshire Oaks. The store manager successfully got me to try a shirt on for fit. Previously I had, rather arrogantly, assumed I knew best. The result was a near perfect fit for an off the shelf shirt: collar, sleeve and fit. Bricks and mortar shopping still works!

Last week I ordered 4 shirts from TM Lewin online. I had a Dickens of job trying to checkout using different addresses for the billing and delivery addresses. In the end I gave up and falsely entered the billing address (there were a couple of associated issues).

As is the way of world, I got an email from TM Lewin, via Feefo, asking for my opinion of the experience. I told them, politely of course. Low and behold…I got an email from a human that had read my comments and offering help. Well done TM Lewin and thank you for the your generosity as well.

Kevin Harrington

I’m a UK-based B2B marketing consultant, specialising in strategic advice for SME business owners. I bring extensive hands-on expertise to every client engagement. Senior leadership roles across technology, media, payments, and publishing have shaped my practical approach. Highlights include serving as Chief Marketing Officer at The Panoply plc (now TPXimpact), Chief Commercial Officer at Tungsten Network, and Global Marketing Director at BBC Worldwide. Over the years, I’ve guided numerous SMEs through transformation and value creation. Helping businesses evolve and thrive is a genuine passion. Practical marketing insights and succession planning strategies are at the heart of what I do, as I believe growing a business’s asset value should be a rewarding and positive journey for every entrepreneur.

See Full Bio